| FAQ |
Q: Are my transactions and personal information protected?
A: The personal information collected from your registration, as well as from your application, is highly secured and protected. We use the same security standards as all the major financial institutions. |
Q: Do I discount only my commission?
A: Yes, the total or partial sum of your commission, minus the applicable taxes of course. |
Q: How do I find out the amount I will receive by using your services?
A: It’s very simple actually you just need to use our calculator by clicking on the tab. |
Q: Who do I call in case I have problems with the web site?
A: You can contact our web master through the site during all business hours. We will respond quickly. If it’s an emergency please call direct or through our 1-888 number. |
Q: Why do I need to enter my social insurance number?
A: When we complete a transaction |
Q: In what format is the contract?
A: The contract is in legal format, US 8 1/2 x 14). |
Q: When printing the contract, what should I do if some of the information is missing?
A: The printing size of paper in your printer is likely set to to the US letter format (refer to the next section "When I print the contract, it prints on a 8 1/2 x 11 paper, what can I do to get it to print on a size 8 1/2 x 14 paper?" to change this format. |
Q: When I print the contract, it prints on an 8 1/2 x 11 paper, what can I do to get it to print on a size 8 1/2 x 14 paper?
A: To change the format of the paper from 8 1/2 x 11 to 8 1/2 x 14, go to the top of the contract page and click on the printer icon - the Properties button - the Orientation tab - the Advance button - the Paper size - then the button on the right to select the Legal US format. However, make sure your printer contains 8 1/2 x 14 paper. Then click OK - OK and OK to start the printing process. |
Q: When I ask to see the contract, nothing happens?
A: To display the contract, we use the software Acrobat reader which is avlalable free of charge at the following link: http://www.adobe.com/products/acrobat/readstep2_allversions.html?c=ca. Follow the required documents as indicated at the bottom of the contract, by fax at 1-514-381-1315 or 1-888-381-1315. |
Q: What do I have to do once I have printed the contract in the 8 1/2 x 14 format (US legal)?
A: Sign it, have the person(s) authorized by the broker sign it and send us the required documents as indicated at the bottom of the contract, by fax at 1-888-381-5115 or 1-514-381-5115. |
Q: Why is it important to keep your user name and password secret?
A: Your user name, as well as your password, grants access to all of your personal and confidentialinformation. Any disclosure of this information will give access to anyone who knows it. However, it will always be possible to change your password anytime. This will once again ensure confidentiallity of your personal information. |
Q: Does CommExpress.ca verify my personal credit?
A: We never run a personal credit check on a real estate agent. |
Q: Does CommExpress verify the credit of the broker?
A: CommExpress.ca never verifies or does a credit check on a broker or brokerage firm. We do however verify the validity of the broker’s accreditation issued by the proper authaurities. |
Q: Does CommExpress.ca verify the documents that have been submitted for review?
A: CommExpress.ca verifies with the bank in place, the authenticity of the mortgage document; of the broker, the authenticity of the signatures; of the notary, the authenticity of the offer to purchase, as well as the date of the transaction to follow. |
Q: What happens if the transaction identified in the contract does not translate into action following a problem?
A: The amount due remains the amount due and the commission fees documented in the contract continue to accrue. Nevertheless, we will use the next future transaction to reimburse the entire or part of the amounts due. |
Q: How long does it take for the bank transfer of funds to go from the account of CommExpress.ca to the account of the broker?
A: Once the acceptance process is completed and agreed upon, we will transact the payment in the broker’s account the next day at 12.00 P.M. |
Q: What happens if the broker repays the amount before the due date of the contract?
A: A cheque will be issued for payment of extra days retained (e.g.: 30 security days at 5.00$ a day = 150.00$ of fees. The total repayment is executed on the 10th day, thus a credit of 20 days at 5.00$ a day = 100.00$). You will then receive a credit for 100.00$ by check to your attention in the ten (10) days following the total reimbursement of the contract. |
Q: Why 30 days for security?
A: We add thirty (30) days for security for the following reasons: further to the transaction with the executing notary, it will take 5 to 7 days for the notary to register the transaction; afterwards, the notary will send the commission check to the broker by mail, which will add about 3 days if the check is issued the same day as the registry; and finally, the bvroker receives the check by mail and will deposit it, the accountant will execute the corporative operations relative to the accounts receivables, will issue the check for CommExpress.ca, have the check signed by the authorized person(s), about 3 to 5 days more, and finally mail this check, about 2 to 3 days later.However, if the check is received in a shorten time frame, a cheque will be issued to you for the extra days retained (e.g.: 30 security days at 5.00$ per day = 150.00$ of fees. The total repayment is executed on the 10th day, thus a credit of 20 days at 5.00$ per day = 100.00$).You will then receive a credit for 100.00$ by check to your attention in the ten (10) days following the total reimbursement of the contract. |
Q: If I enter my user name and password and it doesn’t work?
A: It is very important to enter your user name and password in capital letters. |
Q: Once I have entered my user name and password, nothing happens?
A: It is likely that the functions in different software programs on your computer have what is known as the "Pop-Up window blocker" function activated. The trick is to hit and maintain the CTRL key of your keyboard and then to click the button. It is also possible to deactivate the function "Pop UP window blocker" in each of the software programs that have this function. |
Q: Are the costs and commissions of the Bridge Loan of CommExpress.ca tax deductible?
A: Yes, the expenses, as well as the commissions related to the Bridge loan are applicable as a business expense of your company. These in turn lower your taxable income. The Bridge loan is therefore a low-cost option |
Q: What are the benefits of using the services of CommExpress.ca?
A: The speed at which your money is available to you; no screening of your personal credit; peace of mind on account of the Bridge loan; immediate access to opportunities because of ease of access to your money; reduction of stress as well as a better quality of life; a rapid increase in prosperity; short-term results that are durable and cumulative; improvement of attitudes and actions that lead to an increase in productivity. |
Q: Who are the services of CommExpress.ca intended for?
A: The services of CommExpress.ca are intended specifically for the real estate agents and brokers of Canada. |
